Workforce Development Program Manager, MNM

The Worforce Development Program Manager oversees and coordinates key components of Mercy Neighborhood Ministries’ workforce development programming, including the Hospital Worker Readiness Program (HWRP), Assessment Services, and Workforce Supportive Services. The successful candidate will support participant success through recruitment, assessment, training, employment placement, and retention while ensuring participants have access to resources and individualized support to overcome barriers, achieve economic stability, and maintain long-term employment.

Job Overview
Oversees and coordinates key components of Mercy Neighborhood Ministries’ workforce development programming, including the Hospital Worker Readiness Program (HWRP), Assessment Services, and Workforce Supportive Services. Supports participant success through recruitment, assessment, training, employment placement, and retention while ensuring participants have access to resources and individualized support to overcome barriers, achieve economic stability, and maintain long-term employment.

Qualifications, Skills and Experience Required:

• B.A. or higher required; minimum of 10 years of experience demonstrating competencies relevant to the following:. adult education, workforce development, employment services, and community-based programming.
• In-depth knowledge and demonstrated understanding of cultural diversity and the pervasive impact of poverty and socioeconomic barriers that impact education, employment, and economic stability.
• Experience with employer needs related to recruitment, hiring, and employee retention.
• Ability to coach, mentor, encourage, and support program participants in achieving their educational, employment, and career goals.
• Excellent verbal and written communication skills, with the ability to build and maintain strong interpersonal and working relationships with program participants, agency staff, volunteers, community partners, and employer partners.
• Strong organizational, time-management, problem-solving, and follow-through skills, with the ability to manage multiple priorities and meet program deadlines.
• Skilled in Microsoft Office, with experience creating and maintaining documents, spreadsheets, presentations, electronic files, and databases, including entering, tracking, and reporting program data.

Principal Accountabilities:

• Oversee all aspects of HWRP, including recruiting and selecting participants; coordinating instructors and employer partners; planning and delivering orientation, class instruction, employment preparation including interview coordination, and graduation; facilitating employment transitions and retention; tracking outcomes; and supporting continuous program improvement.
• Serve as a liaison with Mercy Health and other employer partners to support participant transitions to employment. Build employer relationships to assist with ongoing job retention.
• Supervise and support the Workforce Resource Navigator and oversee Workforce Supportive Services. Ensure participants receive timely resources, referrals, and individualized support to address barriers to training completion, employment, and job retention. Monitor service delivery, documentation, and outcomes and use data to identify areas for improvement.
• Oversee the scheduling, administration, and tracking of WorkKeys assessments and related assessment services. Maintain accurate records and ensure appropriate participant follow-up.
• Collaborate on program marketing and recruitment through community organizations, agencies, churches, schools, hospitals, workforce systems, and other referral sources.
• Maintain accurate participant and program records, complete required documentation and reports, and enter and track program data. Ensure that files and program materials are current and organized.
• Participate in community collaborations, workforce development networks, employer partnerships, and professional activities related to program goals. Represent Mercy Neighborhood Ministries professionally in the community.
• Contribute to program policies and procedures and assist with monitoring budgets, expenditures, and resource needs.
• Other duties as assigned.