ThriftAbilities Thrift Store Manager

Coming Soon:  A first of Its Kind SVDP Thrift Experience

Thriftabiilities will be a groundbreaking new thrift store, the first neuroinclusive retail environment in the St. Vincent de Paul - Cincinnati family.  Created as a place of belinging, Thriftabilities is intentionally designed to support and celebrate employees on the autism spectrum throught thoughtful workspace design, sensory-friendly features, and structured routines that help every team member thrive.  

While centered on the needs of our talented neurodivergent employees, Thriftabilities will offer the same great thrifting experience our neighbors love: quality goodsm, affordable prices and a welcoming environment rooted in community.  

By shopping or donating at Thriftabilities, you help create meaningful employment opportunities, honor the strengths of neurodiverse individuals, and support SVDP's mission of serving neighbors in need.  

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About St. Vincent de Paul

St. Vincent de Paul – Cincinnati (SVDP) has served residents of Greater Cincinnati for more than 150 years by helping meet basic needs, including food, medicine, and homelessness prevention, through its outreach center in the West End and fifty-six parish-based volunteer Conferences (chapters). SVDP provides holistic direct assistance and systemic change services while treating neighbors in need with dignity and compassion. At St. Vincent de Paul, diversity is a fact and inclusion is an act. Every person is valued and made to feel that they belong.

Position Summary

The Store Manager provides day-to-day leadership for an assigned SVDP retail store. This position is accountable for safe and efficient operations, employee supervision, customer and donor service, merchandise flow, sales performance, cash controls, and compliance with organizational policies. The Store Manager works alongside the team, responds to changing priorities, and fosters a respectful, inclusive environment consistent with SVDP’s mission and values.

Essential Duties and Responsibilities

• Open and close the store in accordance with established procedures; organize daily priorities and ensure assigned work is completed accurately and on time.
• Lead, schedule, train, coach, and support store employees; communicate expectations, monitor performance, address concerns consistently, and partner with Human Resources and leadership as appropriate.
• Promote respectful, mission-centered service for customers, donors, volunteers, neighbors, and coworkers; respond promptly and professionally to questions and concerns.
• Oversee donation intake, including safe receipt, documentation, sorting, and movement of donated goods; maintain clean, orderly, and welcoming donation areas.
• Direct merchandise production so items are evaluated, sorted, priced, prepared, rotated, and displayed in accordance with quality, pricing, merchandising, and safety standards.
• Oversee point-of-sale activity, cash handling, deposits, daily reconciliation, reports, refunds, and resolution of transaction issues in accordance with internal controls.
• Monitor sales, labor, production, inventory, and other operating results; review reports, identify trends or variances, and take appropriate corrective action within established authority.
• Maintain a clean, organized, accessible, and customer-ready sales floor, stockroom, work area, and exterior donation area.
• Implement promotions and merchandising plans; monitor inventory levels and merchandise flow to support sales and operational goals.
• Follow and enforce safety, security, loss-prevention, and emergency procedures; identify hazards, report incidents promptly, and take appropriate action to protect people and property.
• Maintain accurate operational, personnel, training, and compliance records; safeguard confidential information.
• Communicate store needs, significant incidents, staffing concerns, and performance updates to leadership in a timely manner.
• Perform other duties as assigned to meet business needs and advance the mission of SVDP.

Leadership and Performance Expectations

• Model SVDP values and creates an environment in which employees and community members are treated with dignity, fairness, and respect.
• Set clear priorities, provide timely feedback, recognize effective performance, and address conduct or performance issues in accordance with policy.
• Use sound judgment and established procedures to resolve routine matters; seek guidance when an issue exceeds assigned authority.
• Adapt to changes in staffing, customer activity, donation volume, and operational priorities while maintaining service and safety standards.

Minimum Qualifications

• At least three years of management, supervisory, leadership, or comparable experience. Retail management experience is preferred.
• Demonstrated ability to lead employees, organize work, manage competing priorities, meet deadlines, and maintain accountability.
• Ability to read, understand, apply, and explain policies, procedures, reports, and written instructions.
• Clear and respectful verbal and written communication skills.
• Ability to interpret sales and financial information, perform basic math, and apply practical problem-solving skills.
• Basic proficiency with point-of-sale systems, computers, email, and Microsoft Office or similar applications.
• Experience supporting neurodivergent individuals, along with a demonstrated commitment to inclusive supervision and workplace practices, is strongly encouraged. This location’s workforce may include a significant number of neurodivergent employees; the Store Manager must foster an environment that respects individual differences, maintains confidentiality, and supports employees in performing the essential functions of their roles.
• Ability to maintain confidentiality and exercise sound judgment in employee, customer, donor, and business matters.

Schedule and Work Environment

This is a full-time, non-exempt position scheduled for 40 hours per week. Availability may be required on weekdays, evenings, weekends, and some holidays based on store needs. Work is performed primarily in a retail and donation-processing environment and may occasionally include outdoor work in varying weather conditions. The employee must be able to shift between supervisory, customer service, production, and administrative responsibilities throughout the workday.

Physical Requirements

The physical demands described below are representative of those required to perform the essential functions of the position. The employee must be able to stand and walk for extended periods; bend, reach, stoop, and move throughout the store; and regularly handle, move, lift, and carry donated goods and merchandise. Specific lifting expectations and any required equipment or assistance will be communicated by management. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity and Accommodations

SVDP is committed to equal employment opportunity and to maintaining a respectful, inclusive workplace. Employment decisions are based on legitimate business needs and job-related qualifications, consistent with applicable law. SVDP provides reasonable accommodation to qualified applicants and employees with disabilities and for other needs protected by law. Applicants or employees who require accommodation should contact management or Human Resources.

General Statement

This job description summarizes the primary responsibilities and qualifications of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or requirements. Duties may be changed or assigned at any time, with or without notice, based on organizational needs and consistent with applicable law. Nothing in this description creates a contract of employment or alters the at-will employment relationship.