Resources Program Manager

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Position

Type

Full-Time

Organization

United Way

Location

Cincinnati, OH

Date Submitted

6/9/2022

Job Summary

Job Description

United Way of Greater Cincinnati (UWGC) is seeking a Resources Program Manager who will lead United Way’s strategy and execution regarding collecting, updating, maintaining and expanding Community Connections’ community resources and partner agencies services in UWGC’s service delivery area (and beyond) for Community Connections databases/systems; and for use by Community Connections staff and community agencies, planners, and businesses, the public and others as determined appropriate. Ensures data integrity and works toward system integration and consistency as appropriate.

Key Areas of Responsibility:

Supervision: Creates and assigns measurable work to staff to achieve goals. Identifies and coaches’ staff regarding developmental needs in line with organizational goals and policies. Supervises the work of other UWGC staff, volunteers and interns that assist with components of the resource database updating process (i.e., web updates, mailings). Audits resource updates for quality assurance. Monitors productivity of the resource department staff and actively works to balance workload according to the skills of the resource team. Provides ongoing technical staff training, system evaluation and technical troubleshooting to ensure optimal system functionality.
Database Curation: Coordinates the collection and inclusion of information for the resource database in accordance with AIRS/2-1-1 Taxonomy as well as AIRS and agency style Guides, including annual update process, seasonal/incremental updates, and new programs. Develops, implements and supervises the annual resource update process. Assists with maintaining the 2-1-1 resource database according to national and organizational standards for the resource database component of seeking and maintaining AIRS accreditation. Enters agency and service information in resource database.
Resource Database Administration: Serves as the System Administrator for the resource database software. Maintains the category system in resource database software. Coordinates the creation of database products such as online databases and exports from the resource database and written directories. Develops written training materials on the resource database and maintains the resource database component of the 2-1-1 training manual. Communicates with software vendor regarding problems with database software.
Communication and Partner Relationship Management: Develops and maintains effective and solid working relationships between UWGC organization and other partners in the community seeking to achieve aligned goals and objectives, including program funders. Represents UWGC at meetings to gather information and act as UWGC representative; presentations to groups of all sizes and arranges for resource staff involvement in community events/groups/committees. Proactively gathers and delegates information for database maintenance purposes including new agency information forms, annual surveys and interim updates. Follows up on feedback from UWGC staff, interns/volunteers, agency contacts and callers. Corresponds with agencies seeking to be added to the database or which do not respond to staff requests for an annual update.

Minimum Qualifications:

Bachelor’s Degree and two years’ work experience.
Suitable experience in writing and editing based on specific guidelines with demonstrated success and accomplishment throughout career required.
Demonstrated success in building, motivating and leading staff.
Ability and willingness to obtain the Certified Resource Specialist-Database Curators credential from AIRS within 12-14 months of hire.
Experience working with or managing relational databases preferred.
Knowledge of social services (agencies or systems) preferred.
Competent in MS Office products and a commitment toward continuing education to maintain pace with technological advances within the field of Information and Referral.