Programs Administrative Coordinator, SVDPNKY

If you are someone who enjoys bringing order to a busy day, helping people stay connected, and making sure important details do not get overlooked, this may be the role for you.

The Programs Administrative Coordinator supports the daily operations of our Programs team, with a primary focus on call flow, case assignment, and administrative coordination. You will help make sure calls and cases reach the right people, information is accurate and organized, and our staff and Vincentian volunteers have the administrative support they need to serve our neighbors well.

Learn more and apply:
https://tm.prismhr.com/ems.svdpnky/careers

About St. Vincent de Paul Northern Kentucky

At St. Vincent de Paul Northern Kentucky, our work begins with a simple belief: every neighbor deserves to be treated with dignity, compassion, and respect.

We are a Catholic lay organization serving neighbors throughout Northern Kentucky through person-to-person service and practical assistance. Our staff and Vincentian volunteers work together to listen, respond to needs, and help connect neighbors with support and resources.

Behind every call, every case, and every act of service are people who help keep that work organized and moving forward. The Programs Administrative Coordinator is an important part of that team.

What You’ll Do

In this role, you will:

• Assign incoming calls and cases to Vincentians in a timely and organized way.
• Monitor call center reports and workflow to help cases continue moving toward follow-up and resolution.
• Support volunteers with process-related questions and documentation needs.
• Help ensure intake information is entered accurately and completely in Salesforce and related systems.
• Maintain organized and complete records related to cases, program activity, and call center operations.
• Assist with data entry, documentation, tracking, and reporting.
• Organize invoices, files, and other program-related administrative records.
• Support communication, scheduling, and coordination for program activities.
• Help maintain organized workflows and administrative systems for the Programs team.
• Notice and communicate process issues or inefficiencies and support improvements that help our team serve neighbors more effectively. 

What We’re Looking For

You may be a great fit for this role if you:

• Connect with the mission and values of St. Vincent de Paul.
• Are organized and enjoy keeping information, tasks, and processes on track.
• Can manage multiple priorities while maintaining strong attention to detail.
• Communicate clearly and professionally with staff and volunteers.
• Are comfortable using technology and willing to learn Salesforce and other systems.
• Understand the importance of confidentiality when working with sensitive information.
• Can work independently within your responsibilities while also being part of a collaborative team.
• Bring a dependable, thoughtful approach to your work.

Bilingual English/Spanish skills are preferred. 

How to Apply

We would love to hear from candidates who want to use their administrative and organizational skills in work that directly supports our mission and our neighbors.

All candidates should apply through our online application system:

https://tm.prismhr.com/ems.svdpnky/careers

Please submit applications through the online system rather than by email.

Application Deadline

Applications will be accepted until the position is filled.