Operations Manager, MMH

The Operations Manager is an on-the-ground, in-person position and reports to the Executive Director.  This position ensures that the day-to-day services of Mary Magdalen House operate efficiently and smoothly. This includes tracking and maintaining inventory of both donated and purchased supplies as well as managing both paid and volunteer staff to support an excellent guest services experience.

Operations Manager

About the organization:  

Mary Magdalen House restores dignity and hope to those experiencing homelessness by providing showers, clean clothing, and connection to community resources.  Since 1988, Mary Magdalen House has been providing a safe and welcoming environment where people in need can come to feel clean, clothed, comforted, and refreshed.  

• Mission Mary Magdalen House restores dignity and hope to those experiencing homelessness by providing showers, clean clothing, and connection to community resources.
• Vision Mary Magdalen House envisions a Greater Cincinnati where all people experiencing homelessness are afforded the dignity that comes from access to personal care, clean clothing, and good hygiene.
• Values At Mary Magdalen House we uphold the following core values:

• Dignity: We respect the inherent value and worth of each person
• Excellence: We serve with the fullest passion, and aim to do our best in every situation
• Equity: We acknowledge and value each individual and advocate for their wellbeing
• Respect: We value, listen to, and learn from each other

About this position:

The Operations Manager is an on-the-ground, in-person position and reports to the Executive Director.  This position ensures that the day-to-day services of Mary Magdalen House operate efficiently and smoothly. This includes tracking and maintaining inventory of both donated and purchased supplies as well as managing both paid and volunteer staff to support an excellent guest services experience. 

The ideal candidate will:

• Seek an active, on-the-ground, hands-on supervisory role
• Have a passion for creating streamlined processes and procedures to eliminate inefficiency 
• Implement best practices for organizing and tracking inventory (including receipt of incoming supplies and donations)
• Interact with persons of diverse backgrounds
• Train others on using new and/or improved systems
• Recognize, identify, and implement solutions for organizational holes and inefficiencies

Benefits:

• Full-time exempt position (36-40 hours per week), Saturdays required

• Medical, dental, and vision insurance available
• Employee Assistance Program available
• PTO, Parental Leave, & 11 holidays annually
• Salary $60,000/yr commensurate with experience

Expectations & Responsibilities:

• Train and manage volunteers, co-ops, and paid staff to effectively carry out day-to-day activities; create and maintain employee training schedule
• Support team learning and troubleshooting of new technology systems or updates
• Ensure completion of operational duties to meet the needs of Mary Magdalen House process, filling in as needed to perform duties that include sorting, stocking, laundry, cleaning, processing guest items, etc.
• Maintain a clean, stocked, orderly, and well-run facility to ensure guests have a positive experience during their visit
• Manage sorting room and storage, using appropriate reporting and inventory review methods 
• Process incoming purchases and donations, monitoring items like clothing, hygiene, cleaning, and office supplies to update internal and external needs lists 
• Oversee site repairs; liaison to building maintenance providers, IT, and phone support
• Document and report in-kind donations to appropriate department
• Collaborate with Director of Development and Communications to promote the donation of needed items to Mary Magdalen House
• Provide direct guest services at the front desk 1-2 days per week (assigned day and filling in as needed)

Qualifications:

• 5+ years of experience in operations, project management or similar field
• Demonstrated ability to successfully work with people from diverse socioeconomic, cultural, religious, racial, and ethnic backgrounds 
• Outstanding communication and interpersonal skills
• Proficiency in Google Workspace and/or Office Suite
• Reliability, trustworthiness, and discretion with sensitive information and guest confidentiality
• Experience in working with vulnerable populations; specifically with persons experiencing homelessness, addition, and/or mental illness
• Punctuality, reliability, and trustworthiness in the workplace
• Excellent time management skills and the ability to prioritize work and meet deadlines
• Keen analytic, organization, and problem-solving skills
• Self-motivated, able to manage and work collaboratively

For more information about Mary Magdalen House and its work visit www.marymagdalenhouse.org

To Apply for this position, send your resume and cover letter to:

 Jenny Perez at    jenny.perez@marymagdalenhouse.org