Housing Case Manager (BHS)

We are seeking a compassionate and dedicated Housing Case Manager to support families in their journey toward housing stability and self-sufficiency. The Housing Case Manager will coordinate services for families by developing personalized action plans, connecting clients to community resources, and providing follow-up support during their transition into permanent housing.

Key Responsibilities:

• Manage a caseload of 30 families
• Conduct twice-monthly meetings with program participants to develop and review individualized action plans for housing stability.
• Assess clients’ needs, including work readiness, and make referrals to workforce development, employment opportunities, and other community resources.
• Establish relationships with potential employers and provide employment leads.
• Maintain relationships with referral agencies to connect clients to mental health, medical, and other supportive services.
• Assist clients with accessing rental and utility assistance within program budgets.
• Ensure accurate documentation of case notes, disability documentation, and service delivery in HMIS and other data systems.
• Submit assistance payments promptly and maintain up-to-date client files.
• Collaborate with team members and community partners to support client success and program goals.
• Provide feedback to the Housing Program Director and participate in team meetings, trainings, and supervision.
• Uphold confidentiality and maintain professionalism at all times.
• Respond effectively to emergencies and ensure compliance with all policies and procedures.

Qualifications:

• Bachelor’s degree in social work, education, psychology, sociology, or related field.
• LSW license in Ohio is a plus.
• 1-2 years experience working with families experiencing homelessness or at risk.
• Strong understanding of trauma, cultural sensitivity, and socioeconomic factors affecting clients.
• Ability to provide positive role modeling and maintain appropriate boundaries.
• Proficiency with Office 365 and reporting software.
• Valid driver’s license and ability to meet vehicle insurance requirements.
• Reliable attendance and ability to work flexible hours as needed.

Physical & Environmental Requirements:

• Ability to perform physical activities such as kneeling, standing, lifting up to 10 pounds, and operating a motor vehicle.
• Capable of working in various environments including client homes, community settings, and offices.
• Extended use of a computer required.