Donor Relations Coordinator, DCCH

The Donor Relations Coordinator is a vital member of the Advancement team at DCCH Center, responsible for managing donor records, coordinating donor acknowledgements, overseeing in-kind donation processes, and supporting donor appreciation events. This position plays a key role in fostering strong relationships with donors through timely and accurate communication and efficient data management.

Position Title: Donor Relations Coordinator

Reports To: Director of Advancement
Location: DCCH Center for Children and Families
FLSA Status: Non-Exempt / Full-Time

Position Summary:

The Donor Relations Coordinator is a vital member of the Advancement team at DCCH Center, responsible for managing donor records, coordinating donor acknowledgements, overseeing in-kind donation processes, and supporting donor appreciation events. This position plays a key role in fostering strong relationships with donors through timely and accurate communication and efficient data management.

Key Responsibilities:

Donor Data Management

• Maintain and update donor records in the database (Every Action), ensuring accuracy and confidentiality.
• Process donations and generate reports for internal tracking, audits, Board meetings and performance measurement.
• Segment donor data for targeted communications and appeals.
• Partner collaboratively with Finance to ensure consistent reconciliation of gifts.

Acknowledgement and Stewardship Tracking

• Coordinate timely and personalized donor acknowledgements (letters, emails, notes).
• Monitor donor touchpoints and ensure follow-through on stewardship plans.
• Assist with developing content for donor communications related to giving impact and recognition.

In-Kind Donations Management

• Serve as primary point of contact for in-kind donors.
• Track, log, and acknowledge all in-kind donations.
• Coordinate the intake, organization, and distribution of in-kind gifts in collaboration with program staff.
• Maintain inventory records and documentation for compliance and reporting.

Event Support and Donor Engagement

• Provide administrative and logistical support for donor recognition and appreciation events (e.g., invitation tracking, RSVPs, materials).
• Assist in planning and executing small stewardship gatherings and community outreach activities.
• Support cultivation efforts by preparing donor packets, event follow-ups, and personalized outreach materials.
• Serve as co-lead Support for Sponsorship solicitation for Swing into Spring.
• Lead agency tours with new donors as needed.

Qualifications:

• Associate’s or Bachelor’s degree in nonprofit management, business administration, communications, or related field preferred.
• At least 1–2 years of experience in a nonprofit setting, with exposure to donor relations, data entry, or fundraising support.
• Strong attention to detail and organizational skills.
• Proficiency with donor database (EveryAction) and Microsoft Office Suite.
• Excellent interpersonal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong team player who is also self-directed and dependable.

Physical Requirements and Work Environment:

• Primarily an office-based position with occasional local travel for events.
• May require lifting or transporting donation items or event materials (up to 25 lbs).
• Evening or weekend availability occasionally required for events or deadlines.

About DCCH Center:

DCCH Center for Children and Families is dedicated to providing compassionate care and support to children in need. Rooted in a legacy of service, we strive to offer hope and healing through a variety of programs including residential treatment, foster care, and therapy services.