Community Resource Navigator (MNM)

The Resource Navigator acts as a guide, providing information and support to assist MNM workforce development participants navigate complex systems and overcome barriers. They support participant success by actively coaching individuals to identify, address, and overcome individual and family obstacles/barriers that may prevent program completion, post graduation employment, and ongoing job retention.

Mercy Neighborhood Ministries is a small but dynamic team dedicated to our mission of empowering disadvantaged women and seniors through proven programs that educate, foster self-sufficiency, and support enhanced quality of life. We strive to create a positive impact and foster a collaborative, inclusive work environment.

Qualifications and Experience Required:

• 4-year or 2-year degree preferred in social work, case management, human resources, or related field. Equivalent work experience (5 years minimum) will be considered.
• 3-5 years of non profit work experience providing successful support and coaching to adults in economically disadvantaged situations moving towards economic stability.
• Exceptional verbal and written communication skills. Able to communicate effectively with individuals of diverse backgrounds, education levels, and cultures.
• Experience leading small groups and/or teaching groups of participants.
• High level of empathy and collaborative spirit. 
• Strong interpersonal and relational skills. Experience in coaching and using strengths-based approaches. 
• High level of professionalism in working with community partners and their staff.
• Highly adaptable and creative in addressing unique individual challenges and needs.
• Able to consistently and accurately track data utilizing comuter databases, comfortable analyzing data, and identifying trends.
• Working knowledge of community organizations and resources they offer.
• Independently motivated, flexible, and able to multitask and manage time efficiently.
• Excellent problem solving and research skills. 
• Proficient in Microsoft Office and various databases. 
• Knowledge of and commitment to the values and mission of MNM

Principal Accountabilities and Weighting Criteria:

• Assess workforce participant barriers, create goal plans, and help navigate access to resources, both financial and non financial, that positively impact the participant’s economic stability. Provide timely follow-up, strengths based coaching, and ongoing support to address short and long term needs. (30%)
• Develop and maintain relationships with the staff of community organizations and community partners. Maintain an ongoing understanding of the services and programs offered that may benefit MNM workforce participants and their families. Become and serve as an expert in resources around common barriers and challenges facing participants in MNM’s workforce development programming. (20%)
• Collect and accurately enter data on service delivery through designated databases. Effectively engage participants to capture qualitative data and stories to demonstrate service impact. (15%)
• Provide basic financial coaching around budgeting, spending behaviors and barriers, and make referrals to financial wellness partner for in depth financial coaching. (15%)
• Work collaboratively in an interagency workforce development team that supports the common goal of ongoing participant success and stability. (10%)
• Engage in the teaching of particpants in the Hospital Worker Readiness Program (5%)
• Participate in appropriate agency meetings and activities. (5%)
• Other duties as assigned.