Barrier Removal Coordinator

In collaboration with Workforce & Financial Wellness Coaches works to identify and assist in the application of work supportive benefits and services.  Maintain relationships and alliances with community resources to ensure Members have easy access to services in an efficient manner. 

DUTIES AND RESPONSIBILITIES:

• Assess individuals and family needs to determine type of services needed.
• Assist individuals in navigating and obtaining appropriate public benefits including food assistance, cash assistance, medical assistance, and childcare subsidies.
• Connect Members to community resources such as food, housing assistance rental assistance, and utility assistance.
• Jointly develop a plan of action with Members to address and meet his/her needs.
• Maintain case notes for each Member to reflect their plan of action is being followed according to program procedure and guidelines.
• Work in collaboration with Workforce & Financial Wellness Coaches and community resource partners to ensure effective navigation of services.
• Maintain ongoing personal contacts with a variety of community resources and service representatives to promote Members accessibility.
• In a regular and timely manner, enter services and data into Salesforce tracking systems and generate monthly reports.
• Stays on top of current trends and maintains labor market information by researching websites, attending meetings, maintaining contacts with various professional and community organizations involved in helping Members reach self-sufficiency.
• Maintains daily; files/records, logs and tracking to ensure current and organized activity for timely follow-up of direct Member and Employer services.
• Participate in workshop trainings and meetings.
• May be required to work after hours or on weekends, when needed.
• Other tasks as needed.

MINIMUM REQUIREMENTS

• HS Diploma/GED required – Associates Degree or higher and/or experience preferred in a related field.
• Ability of transitioning life experiences to assist Members
• Experience working with the behaviors of at-risk populations.
• Strong internet and computer software skills; Outlook, Salesforce, Word, Excel, etc.
• Maintain daily files/records, logs and tracking to ensure current and organized activity
• Coordinates a variety of projects simultaneously.
• Ability to research and implement member feedback and tracking techniques

• Knowledge of local labor market trends.
• Private, local, state, and federal agencies involved in Work Support benefits and services.
• Possession of a valid driver’s license, insurance, and vehicle to perform essential duties of the role.
• Basic research techniques.

Skill and Abilities

• Serves as a role model for professional conduct and behavior.
• Communicates effectively in both oral and written form.
• Works with leadership and team on continuous improvement activities.
• Plans and makes presentations to groups including potential employers, business representatives, teachers, and program participants including the effective marketing of the program, its clients and services provided.
• Operates a variety of office equipment and possesses strong computer software skills; Outlook, Salesforce, Word, Excel, Internet etc. including the maintenance of a variety of databases to create business documents and appropriate tracking and reporting.
• Utilize time management techniques to organize and prioritize work.
• Works independently and meets timelines.
• Coordinates a variety of projects simultaneously.
• Strong interpersonal/team building skills to work cooperatively and effectively with individuals and groups.

PHYSICAL REQUIREMENTS:

• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, Crouching, walking, lifting, stooping, bending, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.

• Ability to move up to 10 pounds
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to remain calm in a busy office environment
• Must be able to flex time to accommodate a varied schedule including days, evenings and an occasional Saturday.